The Born in a Barn red barn logo with text that reads "information and policies"

Frequently Asked questions

Do you deliver?

No, we do not offer delivery. For custom work, your piece(s) must be dropped off at our location in Loomis, California. Purchased pieces and finished custom work must be picked up from the same location. Shipping out of state is available upon inquiry.

Do you work at my house/onsite?

No, we complete all work here at the Born in a Barn workshop. We do not work onsite and furniture must be delivered to us at our workshop.

Do you refinish cabinets?

No, we do not refinish cabinets as it would require working onsite. 

Do you put items on hold for customers?

We will hold items! We require payment of the total price in order to hold an item. We will hold your item(s) for up to three (3) days while you arrange for pickup. 

I have furniture I no longer want. Do you buy? 

Depending on the piece and its condition! You can use our request a quote form to share photos of your piece and your ideal sell price or send us an email with the same information. 

Are your prices negotiable?

No, we will not negotiate on our pricing. At Born in a Barn Boutique, not only do we stand behind our work, but also our fair and competitive prices. Therefore, our price points are non-negotiable.

What forms of payment do you take?

For furniture pick-ups, we accept cash, PayPal, Venmo, and credit cards. In the online shop, we accept credit cards and PayPal. We do not accept personal checks.

Can you paint my old piece of furniture?

Absolutely! We would love to bring new life to your old furniture. Simply visit our page Custom Refinishing for more information, then fill out the Price Request form at the bottom of the page. We will respond within 48 hours with your custom price quote and schedule a time for you to deliver your item to us here in Loomis, CA. Please note—we will only work on original or manufacturer-finished pieces. No previously painted furniture. 

What kind of paint do you use?

We use high-quality, water-based acrylic specialty furniture paint.  When it comes time to pick your color, we have paint swatches here for you to look through and select your color! 

How do customizable furniture pieces work?

Pick the piece that you would like from the available inventory on our Shop page. In the notes for your order, let us know what you would like to have done (paint, paint and stain, or custom finish—wax, glaze, etc.) Not sure? We can help! Once you place your order, we will respond with a price quote and the next steps. We require a 50% deposit upfront and the remaining 50% at pickup. Our turnaround time is approximately 2 weeks.

Policies

At Born in a Barn Boutique, we want to give our customers the most enjoyable shopping experience that will keep them coming back time and time again. That’s why we believe that our store policies should be fair, clear, and transparent. Below you’ll find a list of our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us!

All sales are final.  No returns or exchanges.

We stand behind our work. Each piece leaves here in the most perfect condition possible, achieved through quality craftsmanship. We cannot control the circumstances after a piece leaves our shop. We do provide touch up paint with every piece and guarantee all pieces will leave our shop in tip-top shape.  If something happens during transport to your space, we are more than happy to offer advice on how best to fix the piece.

When your piece is ready for pick-up, we appreciate you coordinating your pick-up within 72 hours with us to avoid any additional storage fees.  If it is not convenient to pick up right away, we understand and will store the for you for an additional $5.00 per day.

YOUR PRIVACY

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect this information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Can you withdraw your consent?

Yes - If you do not want us to process your data anymore, please contact us at borninabarnboutique1@gmail.com and we will remove you from our list.

How do we communicate with our members?

We may contact you to notify you regarding your account, to poll your opinions through survey, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Policy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Accessibility Statement

Borninabarnboutique.com is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly to everyone. Whilst Born in a Barn Boutique strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. 

If you have any comments and/or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us through our contact form or via email at borninabarnboutique1@gmail.com. Your feedback will help us make improvements.